We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
hey i just spent the 250 dollars to unlock my x4 after hours of updating and now the updator isnt unlocking it. i really need some help as soon as possible. i purchased the unlock expecting a code to pop up or be emailed but that hasnt happened so i guess it has to be approved and created manually by an employee? its currectly sunday and maybe they only work on weekdays. i wouldnt know becuase i cant find a phone number anywhere. thank you!
0 Votes
2 Comments
Leo Stapleton posted 13 days ago Admin
There is not a support number to call at this time, you can contact our support department through the chat bubble at the bottom right of our website, or open up a ticket via the support portal on our website (https://derivepower.freshdesk.com/support/home) and we can get it checked out for you!
Hours: Monday-Friday 9am-6pm EST closed for lunch 1-2pm EST
0 Votes
Everett Reese posted 16 days ago
the only number i could find to call was the derive office in florida and the bot asked me about my fleet. so ill probably call again and try to get through to a rep or find out someone who works there and try to call them directly. what a pain.
0 Votes
Login or Sign up to post a comment