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hey i just spent the 250 dollars to unlock my x4 after hours of updating and now the updator isnt unlocking it. i really need some help as soon as possible. i purchased the unlock expecting a code to pop up or be emailed but that hasnt happened so i guess it has to be approved and created manually by an employee? its currectly sunday and maybe they only work on weekdays. i wouldnt know becuase i cant find a phone number anywhere. thank you!
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5 Comments
Leo Stapleton posted 5 days ago Admin
If you are still having issues reach out to support as instructed in previous message please.
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Dillon Thompson posted 5 days ago
Did they ever fix the issue?? Mine is doing the same!
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Skipper Bud posted 27 days ago
were you able to get this issue resolved? I'm having the same exact issue with mine.
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Leo Stapleton posted 6 months ago Admin
There is not a support number to call at this time, you can contact our support department through the chat bubble at the bottom right of our website, or open up a ticket via the support portal on our website (https://derivepower.freshdesk.com/support/home) and we can get it checked out for you!
Hours: Monday-Friday 9am-6pm EST closed for lunch 1-2pm EST
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Everett Reese posted 6 months ago
the only number i could find to call was the derive office in florida and the bot asked me about my fleet. so ill probably call again and try to get through to a rep or find out someone who works there and try to call them directly. what a pain.
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