This error happens when the internal memory isn’t reading or when the device firmware or tune revision is missing. This particular error has a 2-year warranty from the time of purchase or manufacture if we wind up having to bring it in on an RMA for repair.
If you are currently experiencing a Device Comm Error, please take the device to a Windows OS Computer.
-Open the Device Updater
-Plug your device into the PC
-Select Display "Device Settings and Serial Number"
-You will see a message saying, "Clearing DCE", Once that message disappears, the Device Comm Error should be resolved, and you are able to unplug your device from the PC.
If you continue to have this issue, please contact us at techsupport@derivesystems.com or visit our chat option on our site sctflash.com