This indicates that the stock file has become corrupt or is missing on the device, this usually occurs after updating while married. This can also occur if the device was tuned and then demo mode was turned on.
- Check if the device is in demo mode: From the main menu go to (Device Settings). Scroll to the bottom and you will see demo mode, make sure it says disabled, or off.
- If Demo mode is off and you are still receiving this error, we will need to troubleshoot the issue live.
Please contact us with the device, vehicle, and access to a Windows PC at techsupport@derivesystems.com or visit our chat option on our site sctflash.com we will perform a stock file recovery with you.