Some vehicles require additional files from our server in order to tune them. The device will throw a 110AE or a 110AD error code and display a message which asks you to check for updates. To download the needed files onto the device, the device must first read vehicle info (either by reading vehicle info or going to program vehicle and eventually reaching the 110AE/110AD error code). After it knows what your vehicle is (and what file to download) you may download this file by pressing OK to follow the WiFi download portion, or by selecting Cancel and opening the Device Updater program on a Windows PC with Internet access and selecting the top menu item (Automatically Check for Updates). Once it has fully downloaded this file, the updater will display a message box stating the device has updated for your vehicle. Note that you cannot download the SPF file using the WIFI update feature on the device. If the device displays a 110AE error code, but does not download the file at the PC, you can sometimes fix the issue by reading vehicle info and then checking for updates once more.
If your device is up to date and is on a supported vehicle, loading a "Stock" custom tune to the vehicle can correct this issue. A stock custom tune is just your vehicle's stock tune made into a custom tune with no changes. Once that is complete you will be able to tune as normal without this error.
To get a Stock Custom tune without having to call in, wait on hold, etc. email the information below to techsupport@derivesystems.com. Put "Stock Custom" in the subject line.
Required Vehicle Information:
- Year:
- Make:
- Model:
- VIN:
- ECU Strategy:
- ECU SWPN:
- .BEF file attached to the email
Follow the steps below to get the required Vehicle Information:
- Plug your device into the OBDII port on your vehicle.
- Select "Vehicle Info" from the main menu.
3. Select "Continue".
4. After selecting continue it will show you the VIN number the device read, along with the strategy and part numbers associated with that vehicle.
Use these steps to get the .BEF file needed:
How to get a .bef file
- Plug the device into the computer and open up the Device Updater.
- On the device updater, select the bottom option “Get Stock File from Device”.
3. On the Device Updater, you will then select “browse” and select where you want to save the file. You can either save it directly to the desktop, or to a new folder.
4. After the file is saved, you will find it in the location you selected. The file will be saved as your serial number.bef. For example XXXXXXXXXXXXX.bef
Note: Emails received outside our normal business hours will be replied to on the next business day.