10028 - Device Failed To Read Settings

Modified on Thu, 27 Oct, 2022 at 2:15 PM

This indicates that there is firmware corruption and potentially a hardware failure on your unit. This can also be triggered by a failed update over WIFI.

 

  • Check the Device info:  scroll down 4 quarters of the way and you will see “Vbatt” which usually next to it would indicate that there is an ADC error.
  • Check for Device Info: Tune Revision Check to see if it has a N/A or missing from the device. 
  • Use the Device updater, “display device settings and serial number” this way you can access the menu and be able to confirm if any of the data is missing. Without having to get into the device info menu.
  • If you find missing data, select Automatically check for updates.

 

 

Device Name: LivewireTS

Device Part#: 5015PN (FORD)

Serial Number: LT010320814BF

Firmware Version: 1.1.1.19 build 0

MB SCM: b03ea84

Preloaded Tuning: Supported

Custom Tuning: Supported

Tune Revision: N/A

Market: US

Unlocks Left: 4

Married Status: Unmarried

Total Flashes: 9

Support Info: N/A

VBatt: ADC error

Wifi Version: 0.0

EEC Type: 65535

 

 

 

 

If this all fails we will need you to contact our support team: 

 

When contacting the support team, it is faster if you have the “Device Updater” and “TeamViewer” Running on a Windows PC when you contact us via Live Chat or telephone so we can further assist.