The recovery submission bot is a tool utilized to facilitate the ability for customer's and dealer's to submit their own recovery requests without the need to call or contact support first. This helps streamline the process as well as sets you the customer up to have quick access for a recovery request whenever needed.
(The bot is currently only available for X4, LWTS, and BDX devices on Supported Ford Applications. More support will be added in the future.)
Quick Navigation Links
To utilize the Recovery Submission Bot you will need the following Software / Information.
(Note: If you know how to gather the information below with the device and get your .bef file you can skip the step-by-step instructions and go right to filling out the bot.)
Software
Device Updater: Click Here to Download
(Note: Device Updater is NOT compatible with MAC or Snapdragon CPUs.)
(Note: While installing Device Updater make sure your device is NOT plugged into the PC. Drivers will fail to load.)
Device Information
Device Part #:
Device Serial #:
Which Tune Were you trying to Load?:
(Return to Stock / Preloaded Tune / Custom Tune)
Vehicle Information
Year Make Model Engine:
(Ex: 2005 Ford Mustang 5.0L)
VIN:
ECU Strategy:
vBatt Key On:
vBatt Key Off:
DTCs:
Vehicle Mods:
.bef File:
(Note: Max Size is 20MB. If your file is larger use the .zip instructions.)
Step-By-Step Guide
Step 1: Download and Install Device Updater Software
In this section we will be going over how to download and install the Device Updater Software.
(Note: If you already have the Device Updater Software skip this step.)
- Click the link to start the Download for Device Updater. Click Here to Download
(Note: Make sure the Device is NOT plugged into the PC while installing. Drivers will fail to load.)
- You should have a popup in your browser showing the .exe downloading. You will be given options such as Open / Run / Show in Folder. You will want to Run / Open the .exe to start the Installation.
- Once you run the app you will be presented with a prompt to allow the program to make changes.
Select "YES"
- This will begin the installation process.
- Select Next. (Note: If the Device is Plugged into PC when you hit "Next" drivers could FAIL to load! Unplug it!)
- Then Install.
- And, Finally Finish.
(Great! Device Updater is Installed and Ready to help us get Device Info and your .bef file in Step 3.)
Step 2: Creating a Vehicle Recovery Folder on your Windows Desktop
- Right-click on an empty area of your desktop then from the context menu, hover over "New" and then select "Folder." This will create a new folder on your desktop.
- Right-click on the newly created folder and select "Rename" from the context menu.
- Give the folder a name that will stand out such as "Vehicle Recovery Files".
- Open the folder and right-click anywhere inside then from the context menu, hover over "New" and then select "Text Document." This will create a new text file inside our folder we created.
- Open the Text File we created and copy and paste the information needed from below into it.
(Note: Prepping and filling out this template will have the information quickly available anytime it's needed later.)
Device Information
Device Part #:
Device Serial #:
Which Tune Were you trying to Load?:
(Return to Stock / Preloaded Tune / Custom Tune)
Vehicle Information
Year Make Model Engine:
(Ex: 2005 Ford Mustang 5.0L)
VIN:
ECU Strategy:
vBatt Key On:
vBatt Key Off:
DTCs:
Vehicle Mods:
- We can now save the text file by navigating to the top File Menu and selecting "Save As..." from the menu. We will then give the Text File a descriptive name such as "Vehicle Recovery Info.txt".
(Great we have prepped our info .txt file we will come back to it and get it filled out in Step 3.)
Step 3: Gathering Required .bef File and Device / Vehicle Information
- To begin this step we will now connect your device to the PC and Launch the Device Updater Program we installed earlier.
- Once you are displayed the Device Updater Menu you would want to select "Display Device Setting and Serial Number".
- This will give you a listing of all your device info which you will then use to fill out our text file template for your Part # and Serial #.
- Next you will need to grab the .bef file from the device by hitting the back button to go back to the main menu and selecting "Get Stock File from Device".
- On the next screen select "Browse" to navigate to the folder you want to save your device file too.
- At this point you will be prompted to select which folder you would like to save it too. This is where we would navigate to our "Vehicle Recovery Files" folder we made on the Desktop and Select It then hit the "OK" button.
- This will save the . bef file from your device to the "Vehicle Recovery Files" folder we made. Hit the "OK" button.
- The last step of the process is to take the device out to your vehicle and gather the final pieces of information for our "Vehicle Recovery Info.txt" file.
- The Video Below demonstrates how to get the information. Take something with you to document the information needed outlined in RED above.
Video showing how to get Vehicle Information from an X4.
(Note: Process is very similar/identical for LWTS / BDX.)