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Would pull all recommended fuses, follow thru correct process and said install complete. Go to drive truck drive completely same and stock. Reached out to “live chat” which was no help lost contact with one agent and had to wait a weekend to reach next one who I dealt with for hours and supposedly sent my file to engineer and supposed to get back with me and never has. Now I go to uninstall tune to try and sell to someone else, so they can deal with it and it freezes. Always heard of bully dog growing up and wanted one, I’m highly disappointed.
0 Votes
7 Comments
Jerry Will Will Will posted about 1 hour ago
My Bdx has also been freezing at the turn key on screen, started a ticket over a week ago and have had 1 recovery download with no progress and out of the 9-10 days, I’ve gotten communication twice that’s including all the days i posted to see what was wrong or what progress or even if anyone was working those days with no response just air…. Highly disappointed now I’m driving around handicapped due to the detonation I can’t tune out of my engine in my daily driver.
0 Votes
Leo Stapleton posted about 1 month ago Admin
Will need to reach out to support if still having issues on this. We can be reached through starting a ticket at the top right of this page: https://derivepower.freshdesk.com/support/home or you can chat in during business hours, the chat bubble is on the bottom right side of our website!
0 Votes
AnnMarie Hintz posted 3 months ago
We did!! Contacted customer service to open a ticket and was assigned to a tech named zach who was great. He emailed us new files to load on the sd card and then we ran the program on the truck and it worked perfectly, no issues at all.
1 Votes
Corywstein Ticket posted 3 months ago
Has anyone got this fixed?
0 Votes
AnnMarie Hintz posted 3 months ago
@scott did you get it working?
0 Votes
Jeff H posted 4 months ago
Same thing with mine. Over 4 hours with tech support and zero progress. Now I have a $500 paper weight
0 Votes
Scott Rojas Rojas posted 9 months ago
This is not good news, my update froze with trans update........
1 Votes
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