Tuner fail to install and freeze

Posted 9 months ago by Landon Johnson

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Landon Johnson

Would pull all recommended fuses, follow thru correct process and said install complete. Go to drive truck drive completely same and stock. Reached out to “live chat” which was no help lost contact with one agent and had to wait a weekend to reach next one who I dealt with for hours and supposedly sent my file to engineer and supposed to get back with me and never has. Now I go to uninstall tune to try and sell to someone else, so they can deal with it and it freezes. Always heard of bully dog growing up and wanted one, I’m highly disappointed.

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6 Comments

Leo Stapleton posted 24 days ago Admin

Will need to reach out to support if still having issues on this. We can be reached through starting a ticket at the top right of this page: https://derivepower.freshdesk.com/support/home or you can chat in during business hours, the chat bubble is on the bottom right side of our website!

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AnnMarie Hintz posted 2 months ago

We did!! Contacted customer service to open a ticket and was assigned to a tech named zach who was great. He emailed us new files to load on the sd card and then we ran the program on the truck and it worked perfectly, no issues at all.

1 Votes

Corywstein Ticket posted 2 months ago

Has anyone got this fixed?

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AnnMarie Hintz posted 3 months ago

@scott did you get it working?

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Jeff H posted 4 months ago

Same thing with mine. Over 4 hours with tech support and zero progress. Now I have a $500 paper weight

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Scott Rojas Rojas posted 9 months ago

This is not good news, my update froze with trans update........

1 Votes