Tuner fail to install and freeze

Would pull all recommended fuses, follow thru correct process and said install complete. Go to drive truck drive completely same and stock. Reached out to “live chat” which was no help lost contact with one agent and had to wait a weekend to reach next one who I dealt with for hours and supposedly sent my file to engineer and supposed to get back with me and never has. Now I go to uninstall tune to try and sell to someone else, so they can deal with it and it freezes. Always heard of bully dog growing up and wanted one, I’m highly disappointed.

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